Customer Service Officer Jobs in Abu Dhabi | Etihad Airways

1- Customer Service Officer
Job: Full Time
Location: Abu Dhabi, UAE

Job Responsibilities:

• Provide quality customer support by answering customer calls, Emails, gathering and analyzing information, resolving customer problems or escalating issues to 2nd level support departments.
• Conduct classroom and on-site training on all Amadeus related products
• Prepare and update documentation to enable and ensure agents fully use the Amadeus functionalities
• Carry out field support visits to key customers to increase their product knowledge and customer satisfaction
• Assist other departments for testing products, functionalities or any customer support activity such as on-site training, migrations, product roll outs etc.

Job Requirements:

• Diploma/Degree holder OR minimum 3 years, ideally 5 years relevant GDS experience.
• Professional certification on any GDS or Airline Reservations & Ticketing Systems OR IATA certifications – an asset
• At least 3 year’s experience in a customer service role, ideally in the aviation industry is required, and 1 year in training/coaching experience is preferred.