Customer Service Representative Jobs | First Abu Dhabi Bank

First Abu Dhabi Bank

1- Customer Service Representative
Job: Full Time
Location: Abu Dhabi, UAE


Serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues

Job Responsibilities:

  • Provide excellent customer service by attending to incoming calls within the quality guidelines.
  • Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2.

Job Requirements:

  • High School Minimum
  • 0 – 2 years relevant experience in banking sector Knowledge, Skills, and Attributes:
  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
  • Excellent communication skill in English & Arabic

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