- As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls.
- Independently provide accurate information to resolve problems/issues that arise.
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations.
- You will escalate issues to your team leader, managers, and other departments as required.
- 2-3 years experience in frontline customer support, preferably in the financial or service industry.
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience.
- Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays).