Customer Service Representative Jobs In Dubai UAE 2023 | Emirates

Customer Service Representative Jobs In Dubai UAE 2023 | Emirates

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Incorporated in 2016 and launched in 2017, in the UAE, Selfdrive.ae is the largest Dealer Authorised Car Subscription Platform and has been awarded as the ‘Best Innovation in Smart Mobility Technology’. With its strong determination and edge over competition, it has managed to grab a large share in the retail &corporate sector in UAE. We believe in delighting our customers with a seamless experience and added benefits along with the rental subscriptions.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our company database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Proven experience as a Customer Service Executive or relevant role
• Contact Centre, Call Center or Hospitality industry is Required
• At least 2 years of UAE Call center experience is required
• Minimum qualification-Any graduate / PG is eligible to apply
• Industry-Internet / Ecommerce