Customer Service Representative Jobs In Dubai UAE 2023 | Udrive

  • Full Time
  • Dubai UAE
  • Posted 1 week ago
  • 7500 AED / Month


Customer Service Representative Jobs In Dubai UAE 2023 | Udrive

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We are looking for an experienced Service Representative to take overall responsibility for film and television show production:/

  • Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
  • Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
  • Take ownership of customers’ issues and follow problems through to resolution.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls


  • Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
  • Ability to work under pressure, must be adaptable,
  • Teamwork skills, Interpersonal skills.
  • Solid sales and negotiation skills
  • Innovative mindset and high EQ
  • Grit and a can-do attitude

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