Customer Service Representative Jobs in Pointe-Claire, QC | Bédard Ressources

Bédard Ressources


You have solid customer service and office automation skills? You want to work in a hybrid mode, partly in the office, partly in the comfort of your own home? An employer who cares about its employees and their well-being is ready to welcome you now! Summer is slowly approaching, that could mean the beginning of a new challenge!

Job Responsibilities:

– Offer exceptional customer service.
– Open and close customer files.
– Process orders received.
– Offer remote support for all inquiries regarding products, orders, services and others.
– Work in collaboration with the Customer Service Supervisor and the Plant Manager.
– Follow up on orders with the supervisor and customers.
– Collaborate with the operations team to coordinate order delays – responsible for shipping and receiving.
– Validate that delivery forms and billing details match.
– Maintain reports and records up to date (production records, changes and others).
– Perform data entry in the Amtex system.
– Assist with inventory management.
– Participate in accounting-related tasks – billing, coding, accounts receivable and payable.
– Carry out any other similar tasks.

Job Requirements:

– At least one year of experience in a similar position (customer service representative).
– Knowledge of the manufacturing industry.
– Good knowledge of the MS Office suite software.
– Respecting confidentiality.
– An asset – Diploma in Administration.
– An asset – Knowledge of the Amtex software.
– Being able to travel to the Longueuil and Pointe-Claire branches.
– Good level of bilingualism – English and French (spoken and written).- Be customer service oriented, responsible and autonomous.
– Have good communication and office automation skills.
– Have good priority management.
– Largely be motivated to learn about packaging products.
– Have excellent relational skills and team spirit.

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