Customer Service Representative Jobs In Sharjah | Black Pearl Consult

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Our client is a reputed luxury furniture retail company in Dubai and is urgently looking for a Customer Service Representative who will be based at their Factory location in Sharjah. The person will be responsible for customer satisfaction and fostering positive relationships.

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Responsibilities

• Responding to customer service issues promptly.
• Maintaining a high level of customer integrity & satisfaction
• He should be highly responsive to client needs and should be able to service them within a short period of time.
• Creating effective customer service procedures, policies, and standards.
• Should closely monitor/supervise the fleet management operations.
• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered. Serve as the primary point of contact for the assigned customer network.
• Verify incoming orders, pricing, and terms of delivery as well as the availability of products.

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Requirement

• Bachelor’s degree/Any Diploma holder
• Min 1 to 3 years of experience in any large retail distribution/logistics- customer service operations
• Empathy and listening skills
• Should be a ARABIC SPEAKER / TAGALOG SPEAKER
• Ability to handle customer complaints & should be able to solve disputes tactfully & calmly.

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