Black Pearl Consult
Customer Service Representative Jobs In Sharjah | Black Pearl Consult
Our client is a reputed luxury furniture retail company in Dubai and is urgently looking for a Customer Service Representative who will be based at their Factory location in Sharjah. The person will be responsible for customer satisfaction and fostering positive relationships.
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- Responding to customer service issues promptly.
- Maintaining a high level of customer integrity & satisfaction
- He should be highly responsive to client needs and should be able to service them within a short period of time.
- Creating effective customer service procedures, policies, and standards.
- Should closely monitor/supervise the fleet management operations.
- Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered. Serve as the primary point of contact for the assigned customer network.
- Verify incoming orders, pricing, and terms of delivery as well as the availability of products.
- Bachelor’s degree/Any Diploma holder
- Min 1 to 3 years of experience in any large retail distribution/logistics- customer service operations
- Empathy and listening skills
- Should be a ARABIC SPEAKER / TAGALOG SPEAKER
- Ability to handle customer complaints & should be able to solve disputes tactfully & calmly.
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