Customer Service Specialist Jobs in Dubai | Electrolux

1- Customer Service Specialist
Job: Full Time
Location: Dubai, UAE

Description:

Daily processing of customer orders while ensuring a close follow-up with Supply & Transport planning team in order to ensure a best in class service to our customers. The jobholder will play a key role of coordination between Customers, Sales Team, Product Line and Supply & Transport Planning team.

Job Responsibilities:

• Build sustainable relationships and trust with customers through open and interactive communication..
• Resolve any problems or queries that our customers might face.
• Review and verify orders information’s and shipping instructions to ensure 100% accuracy.
• Identify and assess customer’s needs to achieve satisfaction.
• Maintain factory production details and communication of open orders report.
• Prepare quotes pertaining to new Sales queries and demands
  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.