Customer Service Specialist,(Crypto Trading) Job in Europe | BitMEX

Description:

We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience. We are proud to work for BitMEX and of the standard we have set and hold ourselves to. We enjoy working together and helping each other to grow. There is a high level of independence involved in the role, but we are interdependent on each other in the sense that many hands make light work and we are all responsible for upholding the high standard that has been set and raising it even higher into the future.

Job Responsibilities:

• Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
• Monitor the BitMEX Trollbox, Telegram and other channels as required
• Perform document checks as per standard procedures
• Escalate enquiries when necessary
• Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary
• Assist in updating FAQ/Solutions documentation
• Constantly look for ways to improve our customer service

Job Requirements:

• Must be proficient in English
• Must have trading experience
• Attention to detail with excellent communication skills and patience
• Ability to troubleshoot and discover answers quickly and effectively
• Enjoy helping people and being patient with customers
• Capable of working under pressure
• Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team.
• Proficiency in another language is optional
• Experience and knowledge of cryptocoins, Blockchain and trading
• Technical background/understanding of the BitMEX API is a major plus
• Available for immediate hire preferred
• Previous experience in solving customer inquiries.