Customer Service Technician Jobs In Dubai | Eddyfi Technologies

Eddyfi Technologies

Customer Service Technician Jobs In Dubai | Eddyfi Technologies

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We are a fast-growing international high-tech company offering high-performance non-destructive testing solutions for the inspection of critical components. On a day-to-day basis, we develop, produce and market non-destructive testing devices: sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments have applications in a variety of industries, including oil & gas, aerospace and nuclear.

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Responsibilities
  • Carry out calibration and preventive maintenance on electronic equipment to ensure smooth operation;
  • Carry out troubleshooting, repairs, and final quality control;
  • Be able to analyze electrical diagrams and identify faulty components, and possibly find technical workarounds in conjunction with our R&D department;
  • For certain customers, perform calibrations and/or repairs on site;
  • Ensure traceability of each intervention through clear and precise documentation;
  • Interact with customers to understand their needs and provide them with appropriate solutions during on-site interventions;

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Requirement
  • Degree in electronics or measurement and instrumentation;
  • Minimum two years’ experience in after-sales service on electronic products;
  • Open-minded and willing to travel, including abroad when necessary;
  • Ability to operate in an environment characterized by high standards of customer satisfaction;
  • Excellent communication skills, both oral and written, in French and English;
  • Ability to solve technical problems effectively, while being able to explain complex concepts in a clear and straightforward manner;
  • Rigor, autonomy, versatility.

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To apply for this job please visit www.linkedin.com.

Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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