Customer Services Advisor Jobs in Abu Dhabi | British Council

British Council

1- Customer Services Advisor
Job: Full Time
Location: Abu Dhabi, UAE


The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language and Examination services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).

Job Responsibilities:

  • Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices
  • Handle first-level enquiries received in person, via email, social media, chat or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines
  • Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey
  • Ensure the standard response bank is regularly refreshed to respond to customer queries

Job Requirements:

  • Relevant degree or Higher Diploma and/or equivalent professional experience.
  • English at Proficiency Level B2 (Essential).
  • Arabic at CEFR level C1 (Desirable)
  • Comprehensive, proven experience as a customer service and sales executive.

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