British Council
1- Customer Services Advisor
Job: Full Time
Location: Abu Dhabi, UAE
Description:
The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language and Examination services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).
Job Responsibilities:
- Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices
- Handle first-level enquiries received in person, via email, social media, chat or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines
- Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey
- Ensure the standard response bank is regularly refreshed to respond to customer queries
Job Requirements:
- Relevant degree or Higher Diploma and/or equivalent professional experience.
- English at Proficiency Level B2 (Essential).
- Arabic at CEFR level C1 (Desirable)
- Comprehensive, proven experience as a customer service and sales executive.
To apply for this job please visit careers.britishcouncil.org.