DHL
Customer Solutions Support Supervisor Jobs in Dubai | DHL
Jobs Responsibilities:
- To maintain all Electronic Shipping Solutions and deployed hardware are at agreed operational performance levels.
- To resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor.
- Ensure all new Electronic Shipping Solution and/or new releases which are tested and signed-off are rolled out in a timely manner.
- To ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc.
- Deploy and commission new workstations including installation of relevant OS and software to handle increasing business needs and an expanding user base within a customer premise.
- Ensure all requests and issues are logged in the Service Desk and Global change control policies are followed.
- Maintaining asset management, security policies and agreed standard operating environment
- Ensure ESS country KPI(s) are achieved and provide reporting analysis
To apply for this job please visit www.ebilos.com.