Customer Specialist Retention Jobs in Dubai UAE 2023 | Siemens
The successful candidate will be responsible for supporting the Customer Strategy & Retention team in the implementation of a global customer lifecycle & communication framework.
- Support in the definition of clear business objectives for each customer lifecycle stage and sub-stage, and identify important triggers or events within the framework to educate the wider business and ensure all communications utilise the lifecycle framework methodology.
- Perform customer analysis by identifying sources of data (customer behaviour including digital behaviour) to ensure alignment of the contact strategy with the lifecycle framework.
- Degree or Honours (12+3 or equivalent) in Marketing, Business or Economics.
- 5+ years experience in a marketing role with demonstrable experience in the interpretation and exploitation of customer insight to drive change and revenues.