Customer Success Engineer Jobs In Dubai UAE 2023 | Maersk

Our Engineers provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations.

Responsibilities:

• As the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our products
• Provide product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle
• Serve as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvement
• Identify innovative use cases to influence product roadmap and features
• Evaluate risk, complexity and benefits of feature implementation for Enterprise customers

Requirements:

• 5+ years relevant work experience in Network Engineering, Architecture, Cybersecurity Engineering, technical consulting, professional services, or similar roles
• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs
• Working knowledge of network infrastructure and security, NGFW, SSL/IPSec VPNs
• Understanding of  Service Management / Release Pipeline