Customer Success Specialist Jobs in Dubai | Aramex Careers

Customer Success Specialist Jobs in Dubai | Aramex Careers

1- Customer Success Specialist
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Identify the correct type and number of required equipment
• Provide Freight solution to the customer
• Develop relation with the customer
• Handle freight enquiries, quotations and coordination with local and international clients
• Provide support for the sales, to quote client and Follow on business awarded and lost business
• P&L monitoring and Job invoicing
• Support client for any claim, payment issues or pending shipment
• Manage shipment from origin to destination to ensure customers’ satisfaction

Job Requirements:

• Bachelor’s degree in business or any other field
• 3-4 years of relevant working experience in the Sea Freight Forwarding industry
• Knowledge about global tradelanes, liners & sea freight solutions
• Experience in Customer service and handling Key business client, airline & rate negotiation