Customer Success Specialist Jobs in Dubai | Aramex


1- Customer Success Specialist
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • The focal point for customers’ shipping requests for land, sea, and air freight. Coordinate with internal operations on all shipping requests.
  • Provide freight solutions to customers for land, sea, and air freight.
  • Develops relationships with allocated customers
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on an incident solution
  • Provides spot quotations and closes contract
  • Takes and handles customer inquiries, e.g. Track and Trace

Job Requirements:

  • 3-5 years experience in Freight Forwarding / Freight in general – mandatory experience
  • 2-5 years experience in Customer Service preferably handling key business clients
  • Good product knowledge (land, sea, and air freight)
  • Working knowledge of transportation management systems (TMS)
  • Commercial acumen to drive sales

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