Customer Success Specialist Jobs In Dubai UAE 2023 | Aramex

  • Full Time
  • Dubai UAE
  • Posted 2 weeks ago
  • 7500 AED / Month


Customer Success Specialist Jobs In Dubai UAE 2023 |


For More Top Organization Jobs Click Here


We are looking for an experienced Success Specialist to take overall responsibility for film and television show production:/

Job Responsibilities:
  • Focal point for customer’s express and ecommerce shipping requests
  • Assist customers on status of their shipment, outstanding shipments or tracking.
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • 3-5 years’ experience in the Express or Ecommerce industry
  • 2-5 years’ experience of Customer Service preferably handling key business clients
  • Good Express product knowledge
  • Working knowledge of transportation management systems (TMS)
  • Ability to handle challenging situation in a composed manner
  • Excellent English Verbal & Written skills

To apply for this job please visit

Job Location
error: Content is protected !!