Customer Support Analyst

  • Full Time
  • Dubai
  • Posted 7 months ago

Black & Grey

Job Description:

– Communicate with customers across different channels (phone, email, chat)

– Respond to customer inquiries around deposits, trading, KYC, etc.

– Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis

– Utilize appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems in a timely and accurate manner.

– Preparing appropriate documentation in the call tracking system on incoming telephone calls
– Ensure that cases are resolved and closed to customer satisfaction


– Bachelor’s Degree, with a business, technology, or a quantitative focus
– Customer Service orientation
– Personal interest/knowledge in cryptocurrencies and trading
– Prior experience in a trading firm, payment processing, crypto is a plus
– Able to solve practical problems-Able to interpret a variety of instructions furnished in oral,     written or scheduled form
– Strong communication ability (listening, verbal, written)

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