Customer Support Centre Group Leader Jobs at Al Futtaim Dubai

Al Futtaim

– Customer Support Centre Group Leader
Job: Full Time
Location: Dubai, UAE


ou are responsible ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for all non-face-to-face contacts.

Job Responsibilities:

  • Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
  • Work towards achieving first call resolution and thereby reducing repeat visits
  • Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
  • Monitor and evaluate the overall support centre performance and provide action plans and performance targets

Job Requirements:

  • Live and share the IKEA values every day
  • High School Graduate
  • 3-4 years in a similar role or Customer Service Supervisory, preferably in Retail background
  • Computer literate like MS Office applications like Excel, Power Point & Outlook, etc.

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