Customer Support Executive Jobs In Dubai | VAI Marketing Management

VAI Marketing Management

Customer Support Executive Jobs In Dubai | VAI Marketing Management

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Are you passionate about cryptocurrencies and customer service? Do you have proficiency in English and fluency in at least one of the following languages: Greek, Japanese, or Korean? Are you tech-savvy with a strong IT background, or do you have experience in IT support or customer care? If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist for Crypto Portfolio Management.

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  • Provide exceptional customer support to clients managing their cryptocurrency portfolios.
  • Assist clients with inquiries related to their crypto investments via various communication channels (email, chat, phone).
  • Resolve customer issues and concerns promptly and effectively.
  • Offer guidance and support on crypto trading platforms and tools.
  • Help clients with technical issues on their accounts.
  • Stay up-to-date with the latest developments in the cryptocurrency market to provide informed assistance.
  • Collaborate with the technical team to troubleshoot and resolve IT-related issues.
  • Maintain accurate records of client interactions and transactions.

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  • Proficiency in English is a must.
  • Fluency in at least one of the following languages: Greek, Japanese,Vietnamese or Korean.
  • Strong IT technical skills; IT degree or IT support experience is advantageous.
  • Previous experience in customer care or support roles.
  • Excellent communication and problem-solving abilities.
  • Knowledge of cryptocurrency markets and trading platforms is a plus.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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