Customer Support Executive – Medical Jobs In Dubai UAE 2023 | Caliberly

Customer Support Executive – Medical Jobs In Dubai UAE 2023 | Caliberly

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We are looking for a competent Executive Secretary to support high-ranking officials in our company. You will be the one to organize and maintain the executive’s schedule and assist them by performing a variety of administrative tasks.

Responsibilities:

• Respond to customer inquiries and support requests in a timely and professional manner, via phone, email, and other communication channels
• Provide accurate and up-to-date information about our products and services, and address any issues or concerns that customers may have
• Collaborate with internal teams, including sales, marketing, and technical support, to resolve customer issues and ensure timely delivery of products and services
• Document all customer interactions and maintain accurate and up-to-date customer records and reports
• Continuously evaluate and improve the customer support experience, and provide feedback and suggestions to the Customer Support Manager
• Stay up-to-date with industry trends and developments, and maintain a strong knowledge of our products and services
• Perform other duties as assigned by the Customer Support Manager

Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field
• Minimum of 2 years of experience in customer support or a related field, with a proven track record of providing exceptional customer service
• Strong communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams
• Excellent problem-solving and analytical skills