Design Manager Jobs in Dubai | Visa


Job Description

Part of the Global Solutions Organization, Visa Innovation & Design is a global client facing organization that sets Visa’s public innovation agenda, supports our clients accelerate their innovation agenda and transform their consumer digital experiences, and promotes hands on incubation and rapid prototyping to demonstrate the art of the possible for clients and partners. Innovation & Design runs innovation centers in various regional offices, this function focuses on Visa’s CEMEA region.

Job Responsibilities:

  • Design usable, accessible and engaging digital experiences for the web and mobile
  • Create working UI prototypes that communicate the next generation commerce experiences (InVision, Figma or other similar product knowledge is a plus).
  • Own and make design decisions based on a thorough understanding of contemporary user-centered design principles
  • Be comfortable and able to flex between rapid prototyping and building pixel perfect outcomes. E.g. on one project, out rapid UI prototypes in record time for iteration with partners, in another project, take final outputs to the highest standards of UX and UI design.
  • Support Innovation Center operations in areas such as reporting of engagements & client activity
  • Lead in-market immersions to gain user insights
  • Define research (e.g., format, scope, candidate, interview guides, survey content, etc.)
  • Manage research agencies in market as required
  • Conducting focus groups, surveys, interviews, and other data collection methods to gather information about target audiences
  • Identifying opportunities to improve existing products or services by studying the market and customer behaviors
  • Communicate findings to stakeholders through written reports or presentations
  • Conducting experiments or tests in controlled environments to measure the effectiveness of a design or product
  • Developing a design brief and conducting research to identify potential problems and opportunities in the industry
  • Analyzing qualitative and quantitative data from surveys, polls and focus groups to identify trends and opportunities for improvement
  • Foster a deep and rewarding collaboration with the Product Managers, Engineers, Marketers, and our customers. Highly collaborative working is critical for success in the role
  • Work simultaneously on CEMEA projects and Global design projects, and share learnings and assets among the two
  • As requested, facilitate ideation and user journey building breakout sessions
  • Exercise independent judgment with minimal direction from supervisor
  • Collaborate with business partners and build upon their vision using sound UX principles
  • Mentor and provide guidance to junior staff
  • Responsible for the strategic oversight of product lines
  • Be an advocate for our users
  • Capture requirements, design flows, wireframes, testable prototypes and fully fleshed out designs
  • Document your designs and consult with engineers to ensure they are built and function as intended
  • Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills

Job Requirements:

  • Minimum of 4 years of work experience with a Bachelor’s Degree, or at least 2 years of work experience with a Masters Degree (or other advanced degree)
  • Experience in consumer payment, e-commerce is preferred
  • Minimum of 7-10 years of work experience with a Bachelor’s Degree, at least 6 years of work experience with a Masters Degree (or other advanced degree) or 3 years of experience with a PhD
  • Bachelor’s Degree in Human Factors, Design, Psychology, Sociology or related field
  • An online portfolio that demonstrates outstanding product and ecosystem thinking
  • Proficiency designing and developing prototypes using Balsamiq, Invision or other industry tools
  • Proficiency designing high-fidelity mockups using Figma, Sketch or other industry tools
  • Subject Matter Expertise in interaction design
  • Experience conducting usability tests (including with users with disabilities) a plus
  • Experience working with SCRUM in an Agile environment a plus
  • Group facilitation and teaching (design thinking) skills a plus
  • Strong verbal and written communication skills, including thorough and methodical attention to detail
  • Fully fluent in English and able to understand and be easily understood in English
  • Ability to communicate concepts and recommendations confidently to a variety of audiences
  • Ability to self-manage time and work independently or as part of a team

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