Digital Support Specialist Jobs in Abu Dhabi | Farah Experiences Jobs

Farah Experiences

– Digital Support Specialist
Job: Full Time
Location: Abu Dhabi, UAE


We are looking for a Digital Support Specialist who will be responsible for tier 1 Digital and Technology support across all systems in Farah facilities.

Job Responsibilities:

  • Supply initial Digital and Technology support service and guidance for all the digital and technology related issues in all Farah facilities and external suppliers (when needed).
  • Resolve service desk calls as first point contact and allocate to tier 2 support as necessary.
  • Log calls and maintain accurate written records of work completed using IBM Tivoli Service Request Manager Software (TSRM).
  • Work towards KPI’s and the overall SLA’s governing the digital Services Team performance.

Job Requirements:

  • Bachelor Degree in Computer Science
  • ITIL Foundation V3
  • CompTIA A+ (Computing Technology Industry Association)
  • MSCA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert)

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