– Digital Support Specialist
Job: Full Time
Location: Abu Dhabi, UAE
We are looking for a Digital Support Specialist who will be responsible for tier 1 Digital and Technology support across all systems in Farah facilities.
- Supply initial Digital and Technology support service and guidance for all the digital and technology related issues in all Farah facilities and external suppliers (when needed).
- Resolve service desk calls as first point contact and allocate to tier 2 support as necessary.
- Log calls and maintain accurate written records of work completed using IBM Tivoli Service Request Manager Software (TSRM).
- Work towards KPI’s and the overall SLA’s governing the digital Services Team performance.
- Bachelor Degree in Computer Science
- ITIL Foundation V3
- CompTIA A+ (Computing Technology Industry Association)
- MSCA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert)