Director of Rooms Jobs In Dubai | Mandarin Oriental Hotel Group

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The Director of Rooms will direct and support the Rooms related Heads of Department to achieve their People, Product and Profit objectives. The Director of Rooms will manage the day-to-day operational issues related to the Rooms Division which require managerial involvement to ensure communication from the top down and vice-versa for all matters related to Rooms. The Director of Rooms will provide the “vision” and leadership necessary to ensure that the Rooms Division is participating in a significant quantifiable way to the success of the hotel in terms of both Quality Service and Financial Contribution

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Responsibilities

• General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Downtown, Dubai Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.

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Requirement

• Bachelor’s Degree in hospitality management.
• Minimum 5 years’ experience in the various departments of the Rooms Division and a minimum of 2 years as a Director of Rooms within the high-end hotel luxury industry
• Strong interpersonal skills with a front of house presence to interface with guests and help resolve their problems and service concerns, including tact and diplomacy.
• Demonstrate problem solving skills and ability to handle conflict situations.
• Has the functional and technical knowledge of Rooms and skills to do the job at a high level of accomplishment.

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