Duty Manager Jobs In Dubai | Jumeirah Hotels & Resorts

Jumeirah Hotels & Resorts

Duty Manager Jobs In Dubai | Jumeirah Hotels & Resorts

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

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  • Represent management of the hotel outside regular office hours, overseeing front office colleagues during overnight shifts to ensure smooth operations and guest satisfaction.
  • Ensure adherence to all relevant policies and procedures by front office colleagues.
  • Manage the JI loyalty program, including addressing pending points and conducting training sessions.
  • Attend daily handover briefings and departmental communication meetings.
  • Monitor daily booking situations and handle guest bookings in case of overbooking.
  • Maintain cleanliness of lobby and entrance areas, coordinating with Housekeeping, Lobby Ambassadors and Concierge as needed.

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  • Assist team leaders with tasks such as checking registration cards and group check-ins.
  • Document major incidents and important guest feedback in the report.
  • Regularly check and maintain input standards (guest profiles, market, source, and channel codes), reporting any issues for improvement to the Assistant Front Office Manager.
  • Conduct appraisals and Bi-Monthly Feedback Sessions as directed by the Front Office Manager.

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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