Ecommerce Executive Jobs in Dubai | Cartier Careers

Description:

The E-Commerce Executive assists in growing the e-commerce business by improving the customer experience, managing customer order fulfilment and maintaining the digital platform. The role contributes to the day-to-day operational management of the website, ensuring all e-commerce activities and supporting processes are followed and delivered appropriately according to the brand’s guidelines. A multidisciplinary role, the Ecommerce Executive also plays an important role in the continuous optimisation of the merchandising and customer journey. He/She will report directly to the E-Commerce Manager – UAE.

Job Responsibilities:

• Understand the ecommerce operation flows and ensure all are executed seamlessly (Non-dedicated stock, Order on Behalf, boutique pick up, click and collect..) and ensure operational compliance with policies and procedures
• Ensure the day to day follow-up of all online orders from beginning to end and make sure all escalations from our customer service team are resolved in a timely manner
• Monitor site functionality to identify problematic experiences; continually seek to improve the online experience by implementing innovative solutions and capabilities, benchmarking with key competitors’ actions, industry trends and emerging customer and market needs
• Collaborate with Logistics, Retail & Customer Service teams to ensure smooth order delivery and address any delivery issues, delays and support needed

Job Requirements:

• Minimum 3-4 years in Retail eCommerce, digital business or Cross functional retail experience
• A strong understanding of current technologies and standards and how the digital ecosystem is evolving
• Hands-on experience in a major eCommerce platform like Salesforce Commerce Cloud
• Working knowledge of data analysis and performance/operation metrics