A- Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
B- Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies.
C- Take and distribute meeting minutes to appropriate individuals.
D- Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
E- Transmit information or documents using a computer, mail, or facsimile machine.
F- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
G- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
H- Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.
I- Document and communicate all guest requests/complaints to appropriate personnel.