Executive Jobs in Dubai | Majid Al Futtaim

Executive Jobs in Dubai | Majid Al Futtaim

Job Responsibilities:

• Coordinate with the Data Management team to ensure the integrity of customer data and adherence to transaction and post-transaction processes.
• Anticipates and identifies customers related opportunities and works with management, sales and operations personnel to prioritize those opportunities.
• Escalate any and all concerns to Associate Manager- Customer Relations for resolution including communication with the Client where appropriate.
• Conduct regular customer research and feedback surveys.
• Knows all pertinent project requirements (program, design, up-sell, cross-sell, etc)
• Implement internal process workflows.
• Excellent Written & verbal communication in English and Arabic.
• Ability to work under pressure , result driven and demonstrates the ability to take on additional responsibilities
• Exceptional Communication and Customer Service Skills
• Plans and leads Client relationship status calls, including scheduling, planning, communications, and post meeting review notes and dissemination of notes internally and to Client and provides follow-up on open issues
• Follow up with Clients regarding a variety of issues. Tracks and follows up to ensure resolution of issues.
• Regularly interacts and meets with customers to execute and complete periodic projects such as villa customizations, interior and exterior amendments, internal material, show villa visits.
• Provide periodic feedback from customers to CX and Loyalty Program departments to assist them in enhancing customer experience
• Assist in the collation & coordination of the client handover packs ensuring that each