Experience Design Senior Consultant Jobs in Dubai | Serco
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Serco
1- Experience Design Senior Consultant
Job: Full Time
Location: Dubai, UAE
Description:
At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.
Job Responsibilities:
- The Experience Design Lead carries out complex day-to-day activities related to ExperienceLab’s core capabilities.
- Planning, coordinating and conducting customer research to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).
- Ability to deliver projects with minimal oversight from account managers, or work as part of a team on bigger projects.
- Have strong communication skills and be confident presenting your research proposals and service design deliverables.
Job Requirements:
- Actively supports team members who initiate change or take risks and seeks ways to increase the delivery of services, being mindful of key financial indicators.
- Sets clear team objectives and establishes courses of action for self and others to ensure that work is completed on time.
- Sets challenging goals for both self and team and works to achieve or exceed goals.
- Shows drive to make a difference to individuals, team and local community.
- Lead projects, manage stakeholders and facilitate teams through discovery research, synthesis, ideation, design, and testing
To apply for this job please visit careers.serco.com.
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