Flight Alert Supervisor Jobs in Sharjah | Air Arabia Careers

• Bachelor degree in Management or equivalent.
• Capable of using technology systems and tools; proficient in Microsoft Office.
• 4+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience with low cost airline is a plus.
• Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.

Job Responsibilities:

• Plans Notify Teams’ duty roster, coordinates activities, monitors performance, and provides continuous support and coaching. Raise the morale of the team when under pressure. Develops the efficiency of the team by setting performance and sales targets.
• Assists the team in achieving their individual/group targets by providing guidance and information on inquiries, modifications, cancellations and customer complaints to ensure customers’ satisfaction. Audits teams’ performance related to deviation from policy to ensure no mal-practice.
• Handles customer complaints received from CRM Section pertaining to over bookings, flight delays, flights interlining, cancellations, misconnections, etc. ensuring proper solutions are applied as per adopted policies and procedures.

Job Requirements: