Flight Alert Supervisor Jobs in Sharjah | Air Arabia Careers

  • Full Time
  • Sharjah UAE
  • Posted 2 months ago
  • 20000 AED / Month
(adsbygoogle = window.adsbygoogle || []).push({});
(adsbygoogle = window.adsbygoogle || []).push({});

Air Arabia

Flight Alert Supervisor Jobs in Sharjah | Air Arabia Careers

Job Responsibilities:

  • Plans Notify Teams’ duty roster, coordinates activities, monitors performance, and provides continuous support and coaching. Raise the morale of the team when under pressure. Develops the efficiency of the team by setting performance and sales targets.
  • Assists the team in achieving their individual/group targets by providing guidance and information on inquiries, modifications, cancellations and customer complaints to ensure customers’ satisfaction. Audits teams’ performance related to deviation from policy to ensure no mal-practice.
  • Handles customer complaints received from CRM Section pertaining to over bookings, flight delays, flights interlining, cancellations, misconnections, etc. ensuring proper solutions are applied as per adopted policies and procedures.

Job Requirements:

  • Bachelor degree in Management or equivalent.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • 4+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.

 

Job Responsibilities:

  • Plans Notify Teams’ duty roster, coordinates activities, monitors performance, and provides continuous support and coaching. Raise the morale of the team when under pressure. Develops the efficiency of the team by setting performance and sales targets.
  • Assists the team in achieving their individual/group targets by providing guidance and information on inquiries, modifications, cancellations and customer complaints to ensure customers’ satisfaction. Audits teams’ performance related to deviation from policy to ensure no mal-practice.
  • Handles customer complaints received from CRM Section pertaining to over bookings, flight delays, flights interlining, cancellations, misconnections, etc. ensuring proper solutions are applied as per adopted policies and procedures.

Job Requirements:

  • Bachelor degree in Management or equivalent.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • 4+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.

 

More Jobs:

JOB TITLE LOCATION ACTION
Flight Alert Supervisor Sharjah UAE View & Apply
Senior Administrative Officer (UAE National Only) Health Licensing Dubai View & Apply
Assistant Nurse- Al Jalila Children Specialty Hospital Dubai View & Apply
Staff Nurse 2- Al Jalila Children Specialty Hospital Dubai View & Apply
Staff Nurse (UAE National Only)- Al Jalila Children Specialty Hospital Dubai View & Apply
Consultant- Endocrinology- Dubai Diabetes Center Dubai View & Apply
Specialist Registrar (Dermatology) – HH* Dubai View & Apply
Phlebotomist- HH Dubai View & Apply
Physiotherapist 1 – Hatta Hospital Dubai View & Apply
Specialist Senior Registrar – Dubai Fertility Center Dubai View & Apply

To apply for this job please visit careers.airarabia.com.

Job Location
error: Content is protected !!