Front Desk Agent Jobs In Dubai | Rotana Hotels & Resorts

Rotana Hotels & Resorts

Front Desk Agent Jobs In Dubai | Rotana Hotels & Resorts

Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

About the job
  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Requirements

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

To apply for this job please visit www.linkedin.com.

Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

Download CV: Click Here To Download Cv For Dubai & Across UAE Jobs

Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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