Front Desk Agent Jobs in Dubai UAE 2023 | Palm Jumeirah Careers

Job: As Front Desk Agent you will join a committed team, driven with the intent of delivering ‘FIVE-star’ experiences to an international diaspora in the heart of vibrant Dubai and Zurich.

Responsibilities:

• Registers guests and assigns rooms, accommodates special requests whenever possible
• Assists in pre-registration and blocking of rooms for arrivals. Thoroughly understands and adheres to proper credit checks, cashing, and cash handling policies and procedures
• Maintains an up-to-date knowledge of room locations, types of rooms available as well as the room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel
• Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms
• Taking same day reservations and future reservations when necessary as well as making cancellations where required. Follows procedure of issuing and closing safety deposit boxes by guests

Requirements:

• A Hands-on approach with a ‘can-do!’ work attitude; with a fun-to-work-with energy at all times!
• A commitment to delivering exceptional guest services with a passion
• An ability to find creative solutions while taking ownership for all duties and tasks assigned
• Teamwork-oriented