Front Desk Agent Jobs in Dubai UAE 2023 | Palm Jumeirah Careers
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Job: As Front Desk Agent you will join a committed team, driven with the intent of delivering ‘FIVE-star’ experiences to an international diaspora in the heart of vibrant Dubai and Zurich.
- Registers guests and assigns rooms, accommodates special requests whenever possible
- Assists in pre-registration and blocking of rooms for arrivals. Thoroughly understands and adheres to proper credit checks, cashing, and cash handling policies and procedures
- Maintains an up-to-date knowledge of room locations, types of rooms available as well as the room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel
- Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms
- Taking same day reservations and future reservations when necessary as well as making cancellations where required. Follows procedure of issuing and closing safety deposit boxes by guests
- A Hands-on approach with a ‘can-do!’ work attitude; with a fun-to-work-with energy at all times!
- A commitment to delivering exceptional guest services with a passion
- An ability to find creative solutions while taking ownership for all duties and tasks assigned