voco Dubai
Front Desk Agent Jobs in Dubai | voco Hotels Dubai Careers
Position: Front Desk Agent
Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns. Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service.
Responsibilities:
- Ensure the maintenance of an atmosphere of tranquility at the reception desk, never giving the impression that there is a problem.
- Review all incoming reservations for the day to match the necessary accommodation. Review and resolve all ‘Traces’ directed to Reception.
- Constantly check reservations to ensure room availability and special blockings are handled correctly.
Requirements:
- The ideal candidate must have 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with opera.
- She/he should have strong capabilities in handling technicality of revenue-generating mediums & organizing, detail-oriented and, the ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment.