Front Office Agent Jobs in Dubai | Accor Hotel

Front Office Agent Jobs in Dubai | Accor Hotel

Job Responsibilities:

· Register and room all guest arrivals according to established procedures

· Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system

· Maintain cashier float and ensure accurate daily report of all money received

· Cash hotel guests’ personal and travelers checks and assist with currency exchange

· Keep abreast of all modifications to accounting policies and procedures

· Attend to guests’ request of using the service of safety box at all times

· Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs

· Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist

· Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property

Job Requirements:

· Ensure that the guests depart the hotel with a positive impression of hotel service

· Perform the audit balances and prepare all reports for audit in an orderly fashion

· When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals

· Maintain comprehensive knowledge of standard reservation procedures

· Maintain exemplary department standards of behavior and appearance and attitude

· Ensure front desk work area is kept clean and in an orderly state at all times

· Is fully aware of the Credit policy

· Adhere to OH&S policies and procedures

· Perform related duties and special projects assigned