Front Office Associate

  • Full Time
  • Dubai
  • Posted 2 months ago

The First Collection

Job Description


  • Respond to inbound queries through phone, online chat, email and social media by providing sufficient answers to the customers.
  • Escalate issues to the responsible departments and follow up with and update the customers.
  • Resolve customer issues to ensure customer satisfaction.
  • Acknowledging and resolving customer complaints.
  • Responding promptly to customers.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintain Rain’s English & Arabic knowledge base by updating existing articles, creating new articles and translating when needed.
  • Communicating and coordinating with colleagues as necessary.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Providing feedback on the efficiency of the customer service process.
  • Maintain the knowledge of our product and services to ensure providing the correct answers to customers.

Desired Skill & Expertise

  • At least 2+ years experience in working with a 4*star property.
  • Diploma or Bachelor’s degree in Business Administration or relevant field.
  • Proficiency in Microsoft Office.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • High level of business telephone etiquette.
  • Must have proficient organizational skills and the ability to multitask.
  • Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company’s success.

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