Front Office Jobs in Abu Dhabi UAE 2023 | Rotana


Front Office Jobs in Abu Dhabi UAE 2023 | Rotana

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Job: An opportunity has arisen for a Assistant Front Office Manager to join Front Office department in Jumeirah at Saadiyat Island Resort.

  • Assists the Front Office Manager in all aspects of their duties
  • Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Monitor Guest Relations personnel, repeat guests and other VIPs receive special attention and recognition
  • To handle and resolve any guest complaints received at the Front Desk
  • Control the availability of rooms, rooms types, accuracy of room count and rate categories
  • Maximized occupancy, revenue and average rate while maintaining high service standards
  • Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready on Arrival” policy is adhered to
  • Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
  • A minimum of 2 Years experience as an Assistant Front Office Manager in an international Hotel Chain
  • Pre opening experience is mandatory
  • Outstanding concern for quality, hospitality and guest satisfaction
  • Great financial management experience (P&L, forecasting, budget)
  • Strong knowledge of property management systems

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