Front Office Jobs in Abu Dhabi UAE 2023 | Rotana

Job: An opportunity has arisen for a Assistant Front Office Manager to join Front Office department in Jumeirah at Saadiyat Island Resort.

Responsibilities:

• Assists the Front Office Manager in all aspects of their duties
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Guest Relations personnel, repeat guests and other VIPs receive special attention and recognition
• To handle and resolve any guest complaints received at the Front Desk
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximized occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready on Arrival” policy is adhered to
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

Requirements:

• A minimum of 2 Years experience as an Assistant Front Office Manager in an international Hotel Chain
• Pre opening experience is mandatory
• Outstanding concern for quality, hospitality and guest satisfaction
• Great financial management experience (P&L, forecasting, budget)
• Strong knowledge of property management systems