Front Office Supervisor Jobs in Dubai 2022 | NOVOTEL Jobs


1- Front Office Supervisor
Job: Full Time
Location: Dubai, UAE


You are an ambassador for the exceptional guest journey. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel valued.

By understanding unique needs of our guests, you will create experiences to ensure guests have a smooth stay at the hotel

Job Responsibilities:

  • Organizes the customer welcome and care provided by his/her team
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution
  • Keeps track of the standard of services delivered, based on guest comments and quality audits

Job Requirements:

  • Vocational diploma to degree level in hospitality
  • Previous experience working at the front desk
  • Computer literate in the Windows environment, PMS, Opera, Hotix, Tars, with an aptitude for new technologies
  • Fluent in the national language & business English and a third language would be a plus

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