General Manager – Italian Restaurant Jobs In Dubai UAE 2023 | IL-Forno

Job: As Outlet Manager, you will be responsible for managing all aspects of the Italian Restaurant within the F&B department including the selection, development, and performance management of colleagues, optimizing profits and increasing sales.

Responsibilities:

• Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required.  To action changes when needed.
• Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures and support spot audits.
• Monitors customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed.
• Maintains & actively use an epicure to capture customer details/ history and other strategies that assist in guest recognition.
• Advises the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.

Requirements:

• Hotel or Hospitality Degree (Essential)
• Advanced English – spoken and written (Essential)
• 3-4 years Food and Beverage Experience needed in a premium Fine Dining Establishment in a 5–star Hotel on a Management level (Essential)
• Computer skills – Microsoft Office (Essential)
• Interpersonal People skills (Essential)
• Cashiering Systems (Micros, HSI, other) (Essential)
• Other European language (Desired)