Ground Policy Officer Jobs in Abu Dhabi | Etihad Airways

Etihad Airways

1- Ground Policy Officer
Job: Full Time
Location: Abu Dhabi, UAE


Responsible for designing the way in which our airports work through process development and documentation of policies related to Ground Services (Above-Wing) Airport Operations. Holding a line of sight to safety, service, regulatory and operational objectives, this role shapes capability for airport teams and considers end-users application of policy, procedures and training.

Job Responsibilities:

  • Develop, Document and Communicate policies and procedures related to Ground Operations.
  • Verify compliance of documented and proposed procedures with regulatory and company policy.
  • Update the Guest Services Manual (GSM) on a regular basis, ensuring all policy and procedure updates are incorporated into the latest revision.
  • Produce operational bulletins relating to new or amended procedures.

Job Requirements:

  • Minimum High School education
  • Minimum 5 years operational experience in airline or ground handling operations, ideally in which 3 of these years were in a supervisory capacity.
  • Experience in writing airline/ground operations policy, procedure or training.
  • Fluent in English with excellent Verbal and Written communication skills.

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