Guest Communications Agent Jobs In Dubai | Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Guest Communications Agent Jobs In Dubai | Mandarin Oriental Hotel Group

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  • It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.

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  • Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension.
  • Greet all callers with warm and sincere greeting.
  • To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
  • To take and retrieve messages, both in Voicemail, in the appropriate manner.
  • To be able to take messages in writing and ensuring delivery.
  • To maintain a good working relationship with all departments
  • To make sure to assist all departments’ calls when they revert to the board.
  • Assist Reservations, Restaurant Department, Front Office and Room Service when needed but especially overnight

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  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Maintain complete knowledge of:
  • All hotel features/services, hours of operations.
  • All hotel restaurant food concepts, dress code and ambiance.
  • All hotel room types, number /names, amenities and locations.
  • Scheduled daily group activities, names and locations of meeting/banquet rooms.

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

Download CV: Click Here To Download Cv For Dubai & Across UAE Jobs

Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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