Marriott
Guest Experience Expert Jobs In Dubai UAE | Marriott
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We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Responsibilities:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Requirements:
- A bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
- At least 2 years’ experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
To apply for this job please visit www.careerjet.ae.