Guest Relation Associate Jobs In Dubai | Dubai Holding Entertainment

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As a Guest Relations Associate, you will play a vital role in ensuring exceptional guest experiences and satisfaction. You will be responsible for providing courteous and efficient assistance to guests, addressing their needs and concerns promptly, and maintaining a positive image of the organization.

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Responsibilities:

• Guest Interaction:Greet guests with a warm and friendly demeanor upon their arrival.
• Assist guests in check-in and check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Problem Resolution:Listen to and address guest concerns or issues, aiming to resolve them to the guest’s satisfaction.
• Collaborate with other departments to resolve complex guest problems.
• Communication:Maintain open and clear communication with guests to ensure their needs are met.
• Assist in coordinating special requests and arrangements for guests, such as room preferences or special occasions.

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Requirement

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Previous experience in a customer service or guest relations role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using computer systems and reservation software.
• Multilingual skills may be an advantage in some locations.
• A friendly and outgoing personality with a commitment to guest satisfaction.

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