Dubai Holding Entertainment
Guest Relation Associate Jobs In Dubai | Dubai Holding Entertainment
As a Guest Relations Associate, you will play a vital role in ensuring exceptional guest experiences and satisfaction. You will be responsible for providing courteous and efficient assistance to guests, addressing their needs and concerns promptly, and maintaining a positive image of the organization.
- Guest Interaction:Greet guests with a warm and friendly demeanor upon their arrival.
- Assist guests in check-in and check-out procedures.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints professionally and efficiently.
- Problem Resolution:Listen to and address guest concerns or issues, aiming to resolve them to the guest’s satisfaction.
- Collaborate with other departments to resolve complex guest problems.
- Communication:Maintain open and clear communication with guests to ensure their needs are met.
- Assist in coordinating special requests and arrangements for guests, such as room preferences or special occasions.
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- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Previous experience in a customer service or guest relations role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in using computer systems and reservation software.
- Multilingual skills may be an advantage in some locations.
- A friendly and outgoing personality with a commitment to guest satisfaction.
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