Majid Al Futtaim
1- Guest Relations Administrator
Job: Full Time
Location: Dubai, UAE
The role is more than just a standalone occupation, the role is a part of the sum, that make the entire customer journey an enhanced experience. The Role of a Customer Service Officer in Zeman Awwal is an important one that will help realize the aim of the project to ensure all the services and experiences are realized for the Customers and key stakeholders. Your role will be to ensure the delivery of smooth, efficient and consistent best practice of Customer Service standards, by handling walk-in customers throughout their entire journey and ensure their experience is unforgettable.
- Ensure smooth and efficient operations at Zeman Awwal, providing all customers with an efficient service and ensuring that their expectations are constantly met.
- Keep records of customers’ service requests and complaints.
- Ensure that the location is ready to welcome customers and coordinating with relevant operational teams to fix any issues that might arise.
- A minimum of high school degree, diploma or equivalent degree.
- Proficiency in Arabic language is a must (Emirati Dialect).
- Proficiency in using Microsoft Office applications.
- At least 1 year of customer service experience or in a customer-oriented role.