Guest Relations Jobs in Abu Dhabi | Four Seasons Careers UAE

Job: Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities:

• Assures that Guest Relations & Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing)
• Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Four Seasons’ Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers.
• Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.

Requirements:

• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to use hotel computer system and phone system.
• Manages the Elite Guest Program to ensure maximum recognition for our most frequent guests.