Guest Relations Officer Jobs in Dubai | Conrad Hotels & Resorts

1- Guest Relations Officer
Job: Full Time
Location: Dubai, UAE

Description:

A Guest Relations Officer for Conrad Dubai engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Job Responsibilities:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival

Job Requirements:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems