Guest Relations Officer Jobs in Dubai | RAFFLES Jobs

1- Guest Relations Officer
Job: Full Time
Location: Dubai, UAE

Description:

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Job Responsibilities:

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

Job Requirements:

• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times