Guest Relations Supervisor Jobs In Dubai United Arab Emirates 2023 | Accor

Guest Relations Supervisor Jobs In Dubai United Arab Emirates 2023 | Accor

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Reliable and engaging. As a Guest Relations Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure, and ensure that they “Feel Welcome”.

Responsibilities:

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
• Responsible for extracting VIPs’ detailed information, preferences and habits before arrival, and share this information with relevant departments to create a personalized welcome and stay.
• Liaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact upon arrival.
• Liaise with key departments (Housekeeping, Food & Beverage, Reservations and Sales) to ensure a smooth stay from arrival until departure.
• Ensure VIP rooms are ready, checked and all in order prior to arrival.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Conduct daily courteous calls to VIP rooms, so too with other guests.
• Thorough knowledge of emergency procedures and general crisis situation procedures.
• Review guest comments daily; Ensure that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.