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Guest Service Agent Job in Dubai | Anantara

Anantara

Job Description:

The primary responsibility of a Guest Service Agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Job Requirements:

  • A strong focus on customer service
  • Prior experience at least 1 year in luxury hotel in Front Office operations
  • Excellent communication skills; fluency in English is required
  • Arabic or European language is an advantage
  • Able to work in shifts, weekends and public holidays
  • Computer skills in MS Office
  • Comfortable to work with various digital systems (Opera PMS, Anantara App, Discovery Loyalty, MessageBox and others)

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