Guest Service Assistant Jobs In Dubai | IHG Hotels & Resorts

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What’s your passion? Whether you’re into dancing, diving, or dominoes at IHG we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies – people who help us create great hotels guests love.

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Responsibilities

• Provide prompt, courteous and efficient service to all guests
• Achieve a high level of customer satisfaction through personalized service from arrival till departure
• Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

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Requirement

• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

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