Guest Support Agent Job in Dubai UAE | Deluxe Holiday Homes

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Deluxe Holiday Homes

Description:

We are looking for a Dubai-based Guest Support Agent who will be joining our dynamic and multi-cultural team.

Job Responsibilities:

  • End to end customer interaction.
  • Answer to all new or existing guest inquires (complains, requests, questions).
  • If reservation quote is requested by customer, prepare and provide quote.
  • Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved.
  • Call, email, message to upcoming guests to (a) have pre-arrival form submitted, (b) obtain documents, (c) process documents, (d) register with community and (e) complete DTCM registration, etc.
  • Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc.
  • Follow up with guests to receive documents/information prior to their arrival.
  • Process and improve the documents (such as crop the image, upload into the system, etc)
  • Record guests’ information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
  • Send email to community / register guests prior their arrival with the building.
  • Constantly coordinate with team members to have issues solved.
  • Work with issue escalation and provide reports as required by management.
  • Conduct any other tasks as assigned by management.

Job Requirements:

  • Minimum of 2 years experience in customer service or relevant field.
  • Regional / hospitality / call center experience is a plus.
  • Excellent communication skills (both verbal and written).
  • Excellent time management and organizational skills with attention to detail.
  • Collaborative team player..
  • Aside from the monthly salary we also provide the below benefits –
  • Visa/EID/Medical Fitness Covered
  • Medical Insurance
  • Annual Paid Leave
  • Ticket every 2 years

To apply for this job please visit form.jotform.com.

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