Guest Support Agent Job in Dubai UAE | Deluxe Holiday Homes

Description:

We are looking for a Dubai-based Guest Support Agent who will be joining our dynamic and multi-cultural team.

Job Responsibilities:

• End to end customer interaction.
• Answer to all new or existing guest inquires (complains, requests, questions).
• If reservation quote is requested by customer, prepare and provide quote.
• Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved.
• Call, email, message to upcoming guests to (a) have pre-arrival form submitted, (b) obtain documents, (c) process documents, (d) register with community and (e) complete DTCM registration, etc.
• Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc.
• Follow up with guests to receive documents/information prior to their arrival.
• Process and improve the documents (such as crop the image, upload into the system, etc)
• Record guests’ information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
• Send email to community / register guests prior their arrival with the building.
• Constantly coordinate with team members to have issues solved.
• Work with issue escalation and provide reports as required by management.
• Conduct any other tasks as assigned by management.

Job Requirements:

• Minimum of 2 years experience in customer service or relevant field.
• Regional / hospitality / call center experience is a plus.
• Excellent communication skills (both verbal and written).
• Excellent time management and organizational skills with attention to detail.
• Collaborative team player..
• Aside from the monthly salary we also provide the below benefits –
• Visa/EID/Medical Fitness Covered
• Medical Insurance
• Annual Paid Leave
• Ticket every 2 years